Terms and Conditions for Purchase

Warranty - Updated June 23, 2017

Company’s obligations under this warranty are conditioned on your prompt notification to Company of any warranty claim and complying with Company’s then-current warranty procedures provided to you. This warranty specifically excludes (i) any Part or Accessory that was altered, repaired, or modified by a party other than Company without Company’s prior written consent; (ii) any defects, damage or errors that (1) occurred after shipping by Company, (2) were the result of improper testing, installation, storage, mishandling, abuse, misuse, accident or causes other than ordinary use of the Part or Accessory, or (3) use of the Part or Accessory in conjunction with another product which is incompatible, or of an inferior quality, (4) installation of any DIY kiy items by non iCracked certified technicians.; (iii) warranty claims by any individual other than you, or warranty claims after the Warranty Period; and (iv) any warranty claim for which Company determines that there is no defect in the returned Part or Accessory.

EXCEPT AS EXPRESSLY SET FORTH HEREIN, NEITHER ITECH, COMPANY, NOR THEIR SUPPLIERS OR LICENSORS MAKE ANY REPRESENTATIONS OR WARRANTIES REGARDING THE PARTS OR ACCESSORIES.  ALL PARTS AND ACCESSORIES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, AND ALL WARRANTIES EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. No advice or information, whether oral or written, obtained by you from iTech or otherwise will create any warranty, representation or guarantee by Company not expressly stated herein.

Limitation of Liability

NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, COMPANY WILL NOT BE RESPONSIBLE OR LIABLE TO YOU UNDER ANY CONTRACT, TORT, STRICT LIABILITY OR OTHER THEORY FOR ANY DAMAGES RELATED TO YOUR USE OF THE PARTS OR SERVICES, INCLUDING WITHOUT LIMITATION (A) FOR ERROR OR INTERRUPTION OF USE, LOSS OR CORRUPTION OF DATA, COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY, OR LOSS OF BUSINESS; (B) FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL, PUNITIVE, RELIANCE OR CONSEQUENTIAL DAMAGES OR FOR LOSS OF PROFITS; OR (C) FOR ANY AMOUNTS THAT ARE IN EXCESS OF THE TOTAL AMOUNTS PAID BY YOU FOR THE PART OR ACCESSORY FROM WHICH SUCH DAMAGE AROSE. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages, AND Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law.

For part-related claims, Company will issue a Return Materials Authorization (“RMA”) number. You must return the item using proper packaging, with the RMA number on the outside of the box. You must comply with the additional warranty and return procedures provided to you by Company. You assume risk of loss or damage to any Part or Accessory returned to Company for replacement until delivery to Company.

Manufacture Warranty Information

  • Warranty covers only manufacturer defects/workmanship, and does not include cracks or incidental damages.
  • In the event that a customer purchases a do it yourself kit and brings it to a third party for installation, iCracked will not be responsible for the errors or omissions of that third party. This includes any technician or repair person outside of the iCracked Tech network.
  • The warranty is valid only until the point that the protective films, holographic stickers, and/or adhesives are removed and the repair is commenced. Therefore, we encourage you to exercise caution when selecting someone to assist you with the repair.
  • Parts must be purchased from iCracked website, any purchase from a 3rd party will not be accepted.
  • If the part is broken in transit, please email and include photographs to support@icracked.com.

 

Do It Yourself Kits Refund/Return Policy

 

For part-related claims, Company will issue a Return Materials Authorization (“RMA”) number. You must return the item using proper packaging, with the RMA number on the outside of the box. You must comply with the additional warranty and return procedures provided to you by Company. You assume risk of loss or damage to any Part or Accessory returned to Company for replacement until delivery to Company.

All of iCracked's do it yourself repair kits are non-refundable, unless the product is unopened, unused, and all parts and proprietary materials are in perfect condition.

In the event that a customer wishes to return an unused do it yourself repair kit, iCracked will refund the customer the current production price, less a 15% restocking fee, once the do it yourself kit is received and inspected by iCracked headquarters Reverse Logistics Department.

iCracked
Attn: RMA department (Your order number to follow)
690 Broadway st
Redwood City, CA  94063

This refund policy applies only to purchases direct from iCracked's website. If an iCracked do it yourself repair kit is purchased from a third-party reseller (not from this website), please contact the vendor to request a refund.

 

Returns Documentation Requirements

Please make sure to include the required paperwork for your "RMAs" as accurate documentation is an integral component of efficient operations. Providing this data with any shipments to iCracked RMA Department will enable us to maximize the pace at which we can process and serve you.

Unfortunately, if an item is shipped to iCracked without paperwork, processing will be delayed significantly. Though our team members will make every attempt to identify mystery shipments, we can not guarantee their successful processing. These items go into our “status pending - more information needed” queue and are recycled after 30 days (if ownership can not be uncovered).

 

**RMA (Return Merchandise Authorization) numbers are required for all returns.

Cross Shipping

iCracked will not cross-ship any defect return/refund. In order to cross-ship a defective part, another part must be purchased and a refund will be applied upon receipt and testing of the suspected defect part.

Shipping Error

iCracked works to minimize any shipping errors; however, we are aware that they may still happen from time to time. In instances where a shipping error has occurred, we ask that you please report it immediately (3-5 business days) by calling 877-700-0349 or submitting a RMA request. In instances of incorrect shipments, Mobile Defenders will cross-ship the correct part(s) and provide a return label for the return of the incorrect part(s).

 

Policy Changes

The interpretation and enforcement of these return policies remain in the sole and absolute discretion of iCracked. These policies may be subject to change at any time, without prior warning or notice to customer..

 

International Shipping Terms & Conditions

About Customs, Duties & Taxes

When ordering from icracked.com, you're responsible for assuring the product can be lawfully imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; iCracked Inc. has no control over these charges, nor can iCracked predict what they may be. 

Customs offices in some countries may require the importer of record to provide identification before releasing the shipment. 

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. 

About Freight Forwarders and Hand Carry

Using a freight forwarder to ship or hand-carrying items internationally may result in complications not covered by iCracked.

If a freight forwarder or hand-carrying is used, iCracked will not be responsible for damage, defect, material difference, or loss that occurs to goods after they're delivered to you or a freight forwarder. This means that iCracked isn't able to provide a replacement of, or refund for, any such goods delivered to you or a freight forwarder. You should refuse goods that arrive damaged and instruct freight forwarders to do the same, and goods lost after being received by you or the freight forwarder will be your responsibility.

 

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